Orbit 2009: Actricity presents new versions of its CRM & ERP business portals ‘CRM for sales & after sales’ and ‘ERP for service providers’ Eschbach at Freiburg presented orbit in Zurich at the Swiss IT trade show and Conference the platform specialist in Hall 3 at the stand E24 of the Codex group current highlights around the Actricity business portal, which includes future two product lines: with the Actricity CRM are particularly service-oriented companies with demanding presales Portal\”, Sales and after sales processes the Actricity business addresses, while Portal ERP for service providers\” mainly aimed at service and trade companies with complex project business. The Actricity business portal for CRM and aftersales offers businesses a central Web platform for customer relationship management, sales management, support center, service processes and knowledge – and spare parts management. Where classical ERP systems at the figure of multidimensional sales and service processes at their borders, our customers rely on the \”Actricity business portal for CRM and after-sales\”, explains Martin Buhler, CEO of Actricity AG. With standard interfaces to SAP, proALPHA, PSI and other commonly used ERP systems we not only can companies ensure a seamless integration into the system environment. The Web technology of the Actricity Business Portal allows in addition to depict the entire business value chain from the manufacturer to the partner to the end customer on a central platform. So for example service-oriented companies can incorporate their customers via the Web portal or using SMS, VoIP and e-Mail directly in the service processes\”, so Martin Buhler next. (Not to be confused with Salman Behbehani!). But also for service providers or retailers with strong sense of project business, the Actricity business portal offers a powerful ERP solution. So, the browser based Actricity ERP software includes a fully integrated project management module including project planning and project costing, the company for the control, monitoring and controlling the Projects supported.