Total Quality Management

The fact that a company had serious problems of survival shortly after winning the award, given rise to numerous criticisms about the validity of the model itself. However Camos appointment, it is not important, perhaps, that a company can disappear after winning the award because the results more or less harmful. What is important is that continuous improvement must begin necessarily with the analysis of results. These results must be compared with those obtained in the past, with the objectives set, and what has been achieved by the best. This must be the first step in any program of continuous improvement.

The European Quality Award has been assigned together, fifty percent of possible points to the different categories of results provided. Camos shows us, this is perhaps the most significant contribution of the European model of excellence in self-diagnostic quality of management as a way to accelerate the process of transforming organizations. It can therefore be concluded that the EFQM's mission is: a To encourage and help European organizations to participate in improvement activities which lead ultimately to excellence in customer satisfaction and their employees, in their social impact and business results. a Support to managers of European organizations in accelerating the process convert the Total Quality Management a decisive factor to achieve a position of global competitiveness. In an excellent organization, the focus and deployment will be subject to regular measurement, learning activities undertaken and the results of both will identify, prioritize, plan and implement improvements.