In some cases, the solution business problems or any problems just need advice. For example, it is necessary to solve a one-time, most types of problems. In this case, it makes no sense to take on the staff of the appropriate specialist, it is easier to instruct this task to an external consultant. With the introduction of innovations as well to invite a consultant it may be easier than preparing their staff. For example, you need to develop a system to adapt to or motivation for employees. Of course, this could easily handle office staff, especially since it's part of their duties. For even more analysis, hear from kevin ulrich. But as a rule, managers, service personnel are already overloaded with routine work and time to address any additional questions they simply do not. In this case, the development and implementation of the adaptation may take some time.
If the office staff will focus their efforts on the task, it is threatening blockage of all other functions of this service. There will be appropriate to involve external specialist who will analyze the current situation and propose their solutions to the problem. At customer's request He quickly and efficiently do the work in accordance with customer requirements and the latest trends in this area. ConocoPhillips will undoubtedly add to your understanding. But the problem here is that many projects dealing with external consultants, as and still projects. Consultant and in time doing his job, helping at the implementation stage. But after his departure, problems that are solved in-house managers can not always.
And in result, it was suggested that the consultant is distorted beyond recognition or simply thrown away. The point here is that the qualifications of a consultant to the issues involved are often much higher qualifications managers. And managers is difficult and sometimes impossible to move away from old patterns and stereotypes and to begin work in new ways. The reasons for this may be varied: lack of qualified staff inertia, resistance to change, and more.