As part of the coaching can successfully operate any other theory, provided that they do not contradict its basic principles: – every man is hidden a great potential (even if you absolutely clear that the other way round) – each person has all opportunities for self-fulfillment of tasks, with the task can be done well and the minimum term – people make the best choice of the means at their disposal – all good things can be done best – Continuous development is not only possible but necessary Thus, the activities director, management education in the style of coaching comes down to: – unleashing the potential of subordinates – the development of responsibility and autonomy in decision making and action – the ability to make positive, calling for effective action, feedback – improve the fence and impulse to the development using the principles of coaching is easy to form a vision team, and combining the values of each employee to create a vision for the team values, develop a strategy and a mission team. Head Coach does not give directives, rightly considering that if the employee is studied for several years profession, the practice took place, has experience, he can handle the job well, but at the same time and not throw employee one on one with the problem. Task manager – to create a supportive environment for maximum realizing the potential of a slave, his commitment to the development, awareness of thoughts and actions, responsibility for dealing with team problems. As we see the principles of leadership in the style of coaching differ from theories management, where the head is above all a man who knows what to do, gives directives to subordinates and is responsible for everything. According to the author, this model can not be effective because it leads to irresponsible subordinates, Chief of overload as well as to the excessive requirements to the leader. To achieve results in a certain way a coach uses structured revealing questions to help employees realize their full potential and see the best way of solving problems..
It is no secret that 2009 has been mixed for the Russian segment of information technology. Many companies in the acute phase of the global economic crisis has reduced their IT-budgets, some even longer invest in information technology. Staff of the enterprises are also undergoing changes throughout the year. This is understandable – during a period of economic instability, any company seeking optimize their costs. On the other hand, work with clients during the crisis also requires qualitative changes, since such periods, among other things characterized by a sharp drop in consumer demand. In his turn, this fact increases the significance of process management relationships with clients, and the effect of each individual client to the economic sustainability of the company and the ability to turn risk of a crisis in benefits for the company. Periods of economic instability are usually characterized by significant changes in balance of forces in almost all competitive markets. Such a process inevitably leads to redistribution of clients, in other words, the quality of customer service and adequacy of measures to attract customers, their retention, management, loyalty becomes the key.
The perfection of these processes in company depends on how mature is the method of customer relationship management as the company faces the customer and what efforts it has made to continuously improve client processes. Certainly not the last role to play specialized software tools to significantly improve the efficiency of these processes. Portal Practice crm in 2009 spent own study of the situation on the CRM-market of Russia and the cis, whose results are presented in this article.
Its main feature is that the software license to be "touched" test of strength, therefore, can not be approached to audit the software from the traditional position of counting tables and personal computers. And this is the main difficulty. For the first time mention of the methods of asset management software (software asset management) appeared in an earlier version of itil in the late 80's. In Russia, these issues have become actively engaged in recently. This has contributed to the first gain control of the state.
Previously, few people could punished for using unlicensed software. Moreover, there was such a large number of foreign investors, which this issue is greatly interested. Last but not least the role played by the mentality of people has been formed under the influence the first two factors. If in the case of it audit its state over time is not very affected by fines, loss of image, etc., then the audit software all the more difficult because software must be constantly monitored. Compliance test licenses – a state of actual software and the amount actually procured a license for a particular slice of time. "If a company is important to examine how big the risk of fines from inspections, say the same for Economic Crimes licensed software, then this can be accomplished by getting rid of some software products and bought others. But a month later everything starts again, and after another two months will ubep and find unlicensed software "- says Golev. "Going into one organization, we asked: What software do you use? – Recalls Golev.