German Ricoh

The Ricoh Germany GmbH is the German sales and service company of Ricoh Europe PLC as a wholly owned subsidiary. About Ricoh Germany the Ricoh Germany GmbH with its headquarters in Hannover, Germany is a leading solution provider for digital office communication, production printing and company-wide printing and document management. The portfolio includes hardware and software solutions, production printing solutions, professional services and support services and industry-related business consulting (office consulting services) with the aim of cost and process optimization. Ricoh Germany is a subsidiary of the Japanese player Ricoh Global. Ricoh has over 108.500 employees and a turnover of 14.5 billion euros (stand: March 2009) a leading provider of digital office communication and production printing. In Germany Ricoh employs around 2,000 staff and employees and operates in addition to its headquarters in Hanover nationwide with ten business & service centers. Ricoh Germany sells products and services for the digital office communication and production printing.

These include software solutions and industry-related services and consulting services in addition to the hardware manufactured by the Japanese parent company (MFPs, printers, production printing systems, fax systems). These services relate to the entire infrastructure business of (managed services outsourcing) and include the complete life cycle of information carrier document in companies and organizations. The primary objective here, is a process improvement to achieve productivity enhancement and cost reduction in the area of Office communication and company-wide printing and document processing on the client side. Ricoh Germany operates exclusively in the business-to-business sales. Products and services are commercial customers on a dual distribution system with the channels offered direct sales and authorized resellers. An essential feature of the core business of Ricoh Germany is in contrast to the conventional and traditional product sales, the conclusion of medium – and long-term rental and service contracts with customers. The specific business model, with the Ricoh Germany going on here, is crucial for a special customer relationship, which, in turn, determines the entire entrepreneurial actions in regard to customer orientation and customer satisfaction.